Refund policy

At www.wywatl.com, we strive to provide our customers with the best possible experience. If you are not completely satisfied with your purchase, we offer a 24hr refund policy to ensure your peace of mind. Please review the following terms and conditions:

  1. Eligibility:

    • To be eligible for a refund, you must have purchased the product or service directly from www.wywatl.com.
    • The refund policy is applicable for a period of 24hr from the date of receival.
    • An exclusion for 24 hour refund policy if the watch is on consignment and payment has been made to consigner the sale is final.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team at watchyourwristatl@gmail.com. Provide them with your order details and a brief explanation of the reason for your refund request.
    • Our customer support team will guide you through the necessary steps and provide any additional information required to process your refund.

  3. Refund Conditions:

    • The product or service must be in its original condition and packaging, with all accessories and documentation included.
    • Any damage caused by improper use, negligence, or unauthorized modifications may void the refund eligibility.
    • Downloadable or digital products are only eligible for a refund if they have not been downloaded or accessed.

  4. Refund Options:

    • Upon approval of your refund request, you may choose one of the following options: a) Full refund: The total amount paid for the product or service will be refunded to your original payment method minus the credit card processing fee and any damages that were accrued.. b) Store credit: You can opt to receive the refund amount as store credit, which can be used for future purchases on our platform.

  5. Refund Timeframe:

    • Once your refund request is approved, we will process it as quickly as possible. The refund timeframe may vary depending on your original payment method and financial institution. Please allow up to number of business days for the refund to be credited to your account.

  6. Exclusions:

    • The following items are not eligible for a refund:
      • Services that have already been rendered or utilized.
      • Perishable goods, such as food items or flowers.
      • Gift cards or vouchers.

  7. Modifications to the Refund Policy:

    • www.wywatl.com reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website or via email to our customers.

Please note that this refund policy is designed to ensure fairness and customer satisfaction. We encourage you to review our terms and conditions before making a purchase. If you have any questions or need further assistance, please reach out to our customer support team.